About ezMobile - Remote Support
ezHelp's Mobile Support - ezMobile' is a mobile support solution that allows customer support representatives to share their screen with customers' Android devices and resolve issues on Android devices in real-time. With...
ezHelp's Mobile Support - ezMobile' is a mobile support solution that allows customer support representatives to share their screen with customers' Android devices and resolve issues on Android devices in real-time.
With ezMobile, you can always be there to support your customers' Android devices. Start your mobile remote support service with ezMobile now.
* For Samsung, LG, and SONY Android device users, please install the manufacturer's dedicated application.
[Main Features]
1. Screen Sharing
-Customer support representatives can screen-share your mobile device screen in real-time to resolve issues.
2. Live Chat
-Allows users and support representatives to chat in real time.
3. file transfer
- Users and support agents can transfer files in both directions.
(However, the customer's device can only access the download folder - comply with Android policy)
4. Drawing
- The customer support representative can use the drawing tool to display a picture on the user's device screen.
[How to use]
Step1. Install and run 'ezMobile' from Google Play.
Step2. Enter the access code (6 digits) provided by the representative and touch the OK button.
Step3. The representative will perform mobile support.
Step4. End the support service.
Access Permissions
Phone - Used to show phone status and application list, etc.
Storage - Used to transfer files
Screenshot - to share screenshots with the agent
Location - to get network-based location information.
=== === AccessibilityService API Usage Notice ===
'ezMobile-Remote Support' uses the AccessibilityService API as a way to support the interaction between a device with EZMobile installed and a customer support representative for the functions specified in the following items.
AccessibilityService API is used to support the interaction between a customer support representative and a device with ezMobile installed for the functions specified in the following items.
If a customer cannot understand and use the app's services normally, or cannot utilize the app's touch normally due to a disability, etc.
It is used for the role of performing the touch of the representative after the customer's consent.
'ezMobile-Remote Support' does not collect any personal information other than for the purpose of the above functions using the Accessibility Service API.
* Homepage and customer support
Homepage : https://www.ezhelp.co.kr
Customer Support : 1544-1405
(Weekdays: 10 am ~ 6 pm, closed on Saturdays, Sundays, and holidays)
Previous Versions
Here you can find the changelog of ezMobile - Remote Support since it was posted on our website on 2023-10-02 19:27:02.
The latest version is 1.5.0 and it was updated on 2024-04-19 18:16:56. See below the changes in each version.
ezMobile - Remote Support version 1.5.0
Updated At: 2023-02-12
Changes: Minor bug fix.
Disclaimer
Official Google Play Link
We do not host ezMobile - Remote Support on our servers. We did not scan it for viruses, adware, spyware or other type of malware. This app is hosted by Google and passed their terms and conditions to be listed there. We recommend caution when installing it.
The Google Play link for ezMobile - Remote Support is provided to you by apps112.com without any warranties, representations or guarantees of any kind, so access it at your own risk.
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